Find the Right Medical Care

When you're feeling sick or unwell, there's nothing more important than finding the right care to get you feeling better. EmblemHealth's insurance plans offer a variety of ways for our members to get help. We've designed this tool to help you find the most apropriate, and cost-effective way to get help when you need it most.

Young female nurse at computer

Nurse Advice Line

Contact the EmblemHealth Nurse Advice Line | 877-444-7988

Una enfermera puede guiarlo para recibir la ayuda que necesita ahora.

Este servicio está disponible las 24 horas del día, los siete días de la semana.

Young male doctor smiling and holding a clipboard

Doctor's Office

Go to your doctor for preventive care, to stay on top of your chronic conditions, or for an appointment if you feel sick. It’s generally the most cost-effective option.

Having a doctor is important. Your doctor knows your medical history and can help treat illnesses or conditions before they become serious. Your doctor can also coordinate care with other doctors.

At your doctor’s office, you can also see a nurse practitioner or physician assistant. You may be able to see one right away if your doctor isn’t available.

Encuentre un médico

Centro de atención urgente

Atención urgente

You can usually walk in to Urgent Care during hours your doctor isn’t available. Go here if you need immediate care and your situation is not life-threatening. Generally, the cost to you may be higher than a doctor’s office visit.

Why Urgent Care?

Urgent Care centers’ average wait time is 30 minutes or less, according to the Urgent Care Association of America. Urgent Care centers can treat common conditions like:

  • Torceduras y esguinces
  • Rashes and minor burns
  • Síntomas de resfrío y gripe

Emergency Room facility

Sala de urgencias

The ER is open 24/7. Go to the ER immediately or call 911 if you are in a life-threatening situation. It may cost you more than Urgent Care or a doctor’s office visit to go to the ER. Check your plan benefits so you are informed.

Go to the ER if you have symptoms like:

  • Dolor fuerte en el pecho
  • Dificultad para respirar
  • Convulsions or seizures
  • Pérdida del conocimiento
  • Heavy bleeding that won’t stop or large open wounds
  • Coughing up or vomiting blood
  • Dolor fuerte que no mejora
  • Signs of stroke like sudden weakness, blurred vision or slurred speech
  • Moderate to severe burns
  • Serious head, neck or back injuries
  • Fractura de huesos mayores
A mother with her baby is video calling a doctor on a laptop from home.


Telemedicine online virtual office visits

Speak with a doctor anytime, day or night, by using a computer, mobile device, or phone.


Estamos aquí para ayudarle

Si tiene problemas para pagar en línea o necesita otro tipo de asistencia, llame a nuestro equipo de Servicio de atención al cliente al 1-855-283-2146, los siete días de la semana (excepto feriados importantes), de 8 am a 8 pm.

Want to enroll in a health plan? Go to the NY State of Health Marketplace.

Father and son reviewing EmblemHealth doctor information on tablet device.
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