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Member Support Services

Make the Most of Your Plan

From important information to useful tools, find everything you need to stay informed and take advantage of your coverage benefits.

 

Know your rights

Member Rights and Responsibilities

Understanding your rights and responsibilities as a plan member can help you and us make the most of your membership. 

Explore our new website

See What's New

We've made strides to help give you a new seamless digital experience. See what's new with our latest website updates.

Help and Support topics

Payments and Accounts

Find all the information you need to know how to pay bills, get support, and access all of your plan benefits.

Mental Health and Substance Use

Caring for your mental health is just as important as caring for your physical health. Don’t worry—we’re here to help.

Member Rights and Responsibilities

Members have a right to know what to expect and also what we expect from them.

Insurance Basics

Health insurance is a kind of insurance coverage that covers medical expenses for illnesses, injuries, and medical conditions.

Grievances and Appeals

Find out how to file grievances and appeals, request coverage decisions and determinations, and more.

Consumer Protections

Learn about certain protections as well as what to do if you feel you have received a surprise bill.

Frequently Asked Questions

Have a question about how to use your EmblemHealth resources and tools? We've compiled a list of frequently asked questions from other members to help get the most out of your coverage.

Forms and Documents

Access the information and support you need to get the most out of your plan.

Contact Us

Get in touch with EmblemHealth customer service, sales team, insurance providers.

Find a doctor or medical office

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© 2019 EmblemHealth. All Rights Reserved.

Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office.

Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.

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