Find answers to frequently asked questions about care, coverage and more. Additional resources for small business owners facing financial challenges and resources for members to stay informed.

Frequently Asked Questions

Answers for you and your clients.

During the COVID-19 outbreak, you and your clients will have many questions. We understand that as the situation continues to evolve, staying on top of the latest information is a priority for you. Find answers to questions about our business and member policies here.

COVID-19 Broker FAQs

COVID-19 Vaccine and Testing FAQs

SMall business resources

What you need to know now.

We're closely monitoring news on this outbreak, here's some information you should know.

Coronavirus Disease (COVID-19)

A Message from CEO of EmblemHealth

A message regarding novel coronavirus (COVID-19) to our Brokers from Karen Ignagni, CEO of EmblemHealth

Member Resources

Benefit information and health tips

Frequently asked questions to help members understand their benefits, how to get prescriptions and more. Additional tips to stay healthy and safe.

Our Call Center is currently experiencing extremely high volume and longer wait times. For questions related to COVID-19, visit our COVID-19 FAQs
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